Refund policy

At Emberwycks we want you to love what you ordered. If for any reason you are not satisfied, our return process is simple and hassle free.

Order Cancellations 

You can cancel your order within 24 hours of placing it by emailing us at info@emberwycks.com with your order number. After that window we cannot guarantee a cancellation, because your order may already be in processing. Once an order has been dispatched it can no longer be cancelled; if it has already shipped, you can return the item after delivery under this Return and Refund Policy.

30 Day Easy Returns 

You have 30 days from the day your order is delivered to return an item. To qualify for a return, items must be unused, in their original condition, and returned with their original packaging, tags, and accessories. Our support team will guide you through every step.

Restocking Fee: $0. We never charge a restocking fee.

Return Policy Overview 

Return Window: 30 days from the day you receive your order

Condition: unused and in original condition with all packaging, tags, and accessories

Easy Returns: our support team walks you through the process

Restocking Fee: none

Return Costs

Defective or Incorrect Products: there is no cost to you if the product is incorrect, was damaged by the carrier, or is defective in any way.

Customer Remorse (Change of Mind): if the wrong item was ordered, the item does not fit, or it is simply no longer wanted, you are responsible for the actual return shipping cost. Original shipping costs are non refundable.

How to Return an Item

1. Contact Us: email info@emberwycks.com with your order number and the reason for the return.
2. Pack Your Item: repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send It Back: ship the return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

Inspection: once your return arrives, we inspect it to confirm it meets our return criteria.

Refund Timing: after approval, your refund is processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like a different size, color, or product, email us at info@emberwycks.com and we will arrange a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, contact us at info@emberwycks.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non Returnable Items

For hygiene and safety reasons, some items cannot be returned. These products are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any change will appear on this page with a revised Last Updated date, so please review it periodically. Continuing to use our website after a change means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team for help.

Contact Information

Store Name: Emberwycks

Address: 1211 Okeechobee Road Suite 2 #4007, West Palm Beach Florida 33401, United States

Email: info@emberwycks.com

Phone: +15612209519

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

Response Time: We do our best to reply to your e-mail within 1–2 business days.